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    Customer 360 – piecing together the consumer puzzle

    by Shifa Salih

    There are different approaches to making a puzzle. Some people put together all the edges and then fill in the middle. Some start in a corner and work their way outwards. Others first piece together…

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    Practically perfect in every way: resolving the CIO dilemma

    by Shifa Salih

    Mary Poppins arrived on a fortuitous wind and brought order to the Banks’ household in creative and exciting ways. She encouraged Jane and Michael to engage their imaginations to visualise the impossible, then focus their…

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