Customer delight – finding that sweet spot!
by
Shifa Salih
Customer delight is the latest focus in customer service. A delighted customer is deemed to have greater brand loyalty and to actively promote your company on social media. Yet according to the NTT 2020 Global…
Articles
Categories
- Articles (34)
Tags
advanced technology
AI
AI vendor
Augmented Analysis
Augmented Analytics
Augmented Intelligence
CDP
CEP
Churn Prediction
CIO dilemma
Connecting the Dots
Customer 360
Customer Data Platform
Customer delight
Customer Experience
Customer Segmentation
CX
Data Intelligence
data intelligence platform
Enhanced Customer Experience
Event Processing
graph based AI
Graph database
Graph Powered AI
Graph Technology
Holistic solution
Holistic view
Hybrid multi-dimensional recommender system
Locstat
Locstat Systems
Low customer effort
Loyalty Schemes
Machine Learning
ML
next generation capabilities
next generation technology
Operational Insights
Operational Intelligence
Real-time Insights
Recommendation Engine
Recommender Engines
Recommender System
Recommender Systems
Rewards programmes
Software Platform