The impact of COVID-19 on retail | Why customer loyalty can’t be ignored

Are you getting the necessary insights into your customers to ensure you are maximising their customer experience? How are you tracking your loyalty programme? Are you preventing customer churn? Do you have a customer 360 view of your customers? And what of Covid-19? How did that impact on your customers and your rewards program? Locstat, along with its partner iOCO recently did an exciting webinar discussing “The impact of Covid-19 […]

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